Our orders (Except for US and Mexico) are shipped from our HQ in Loganholme, QLD, Australia! In some cases, orders may be shipped from an LSKD retail store when stock availability requires.

If you did not authorise to 'leave in a safe place' and your tracking is showing delivered, please first check:
letterbox, front door area (including under door mats, in and behind pots, back doors etc.), with the people in your household, neighbours and/or building management.

If you cannot locate your parcel, please reach out to our Community Experience Team here. We will 100% work with you to get to the bottom of it!

If your tracking information hasn't updated in 3 business days, please reach out to our Community Experience Team. They will put an enquiry in with the postal service to get to the bottom of where your parcel is!

In the rare circumstance that your package is lost in transit, we will ensure that you don't get left empty-handed!

No, our deliveries do not require a signature. If you aren’t home (AUS and NZ), your package may be taken to your local post office to collect. If you do opt for a ‘safe drop’ option or have ‘authority to leave’ in a safe place, LSKD is not liable for the package.

If you're based in Australia, you can update your preferences on the Australia Post App.

Here's more information on managing your delivery here